AXA Complaints

AXA receives more complaints than most insurers.

4/5 — Poor

Total Complaints

48,085

In 2025-01-01 to 2025-06-30

Rate (per 1,000 policies)

4.7 →

Sector Average

436.9

per 1,000 policies

Complaints by Product

Product ↕	Complaints ↕	Share
Insurance & pure protection	47,958	99.7%

How does AXA compare?

AXA

4.65

QBE Insurance

4.93

O2 Insurance

4.27

Casualty & General Insurance

5.04

Domestic & General

5.1

Complaint rate per 1,000 policies

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology