Utility Warehouse Complaints
Utility Warehouse performs better than most energy suppliers for complaints.
What customers experience
Utility Warehouse received 6,500 complaints in the 2024-H2 reporting period -- that is roughly 135.0 complaints per 100,000 customers, which is below the sector average of 181.9. Compared to other energy suppliers, Utility Warehouse receives fewer complaints per customer. Encouragingly, their complaint rate has been falling.
When customers do escalate to the ombudsman, 24% of disputes are found in the customer's favour -- a relatively low uphold rate, suggesting most complaints are handled reasonably before escalation.
Total Complaints
6,500
In 2024-H2
Rate (per 100,000 customers)
135.0 ↓
Ombudsman Uphold Rate
24%
of disputes found in customer's favour
Sector Average
181.9
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Electricity supply | 2,800 | 43.1% |
| Gas supply | 2,200 | 33.8% |
| Billing | 1,000 | 15.4% |
| Customer service | 500 | 7.7% |
Complaint Rate Trend
Bottom Line
If you are considering Utility Warehouse, their complaint record is reassuring. They perform better than most energy suppliers and customers are less likely to need to escalate issues. That said, no company is perfect -- if something does go wrong, you have the right to complain.
About This Data
Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology