So Energy Complaints

So Energy has one of the lowest complaint rates in the energy suppliers sector.

1/5 — Excellent

Total Complaints

4,200

In 2024-H2

Rate (per 100,000 customers)

115.0 ↓

Ombudsman Uphold Rate

22%

of disputes found in customer's favour

Sector Average

181.9

per 100,000 customers

Complaints by Product

Product ↕ Complaints ↕ Share
Electricity supply 1,900 45.2%
Gas supply 1,500 35.7%
Billing 600 14.3%
Smart meters 200 4.8%

Complaint Rate Trend

2023-H12023-H22024-H12024-H2

How does So Energy compare?

So Energy
115
Utility Warehouse
135
Bulb
142
Octopus Energy
82
E.ON
162

Complaint rate per 100,000 customers

About This Data

Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology