ScottishPower Complaints
ScottishPower is among the worst-performing energy suppliers for complaints.
Total Complaints
18,000
In 2024-H2
Rate (per 100,000 customers)
244.0 ↓
Ombudsman Uphold Rate
42%
of disputes found in customer's favour
Sector Average
181.9
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Electricity supply | 8,500 | 47.2% |
| Gas supply | 6,000 | 33.3% |
| Billing | 2,500 | 13.9% |
| Customer service | 1,000 | 5.6% |
Complaint Rate Trend
How does ScottishPower compare?
ScottishPower
Complaint rate per 100,000 customers
About This Data
Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology