OVO Energy Complaints
OVO Energy receives more complaints than most energy suppliers.
Total Complaints
32,000
In 2024-H2
Rate (per 100,000 customers)
215.0 ↓
Ombudsman Uphold Rate
36%
of disputes found in customer's favour
Sector Average
181.9
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Electricity supply | 14,000 | 43.8% |
| Gas supply | 11,000 | 34.4% |
| Billing | 5,000 | 15.6% |
| Smart meters | 2,000 | 6.3% |
Complaint Rate Trend
How does OVO Energy compare?
OVO Energy
Complaint rate per 100,000 customers
About This Data
Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology