Octopus Energy Complaints
Octopus Energy has one of the lowest complaint rates in the energy suppliers sector.
Total Complaints
15,000
In 2024-H2
Rate (per 100,000 customers)
82.0 ↓
Ombudsman Uphold Rate
21%
of disputes found in customer's favour
Sector Average
181.9
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Electricity supply | 7,200 | 48.0% |
| Gas supply | 5,100 | 34.0% |
| Billing | 1,900 | 12.7% |
| Smart meters | 800 | 5.3% |
Complaint Rate Trend
How does Octopus Energy compare?
Octopus Energy
Complaint rate per 100,000 customers
About This Data
Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology