EDF Complaints
EDF has an average complaint rate for the energy suppliers sector.
Total Complaints
28,000
In 2024-H2
Rate (per 100,000 customers)
178.0 ↓
Ombudsman Uphold Rate
31%
of disputes found in customer's favour
Sector Average
181.9
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Electricity supply | 13,000 | 46.4% |
| Gas supply | 9,000 | 32.1% |
| Billing | 4,500 | 16.1% |
| Customer service | 1,500 | 5.4% |
Complaint Rate Trend
How does EDF compare?
EDF
Complaint rate per 100,000 customers
About This Data
Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology