Bulb Complaints

Bulb performs better than most energy suppliers for complaints.

2/5 — Good

Total Complaints

3,800

In 2024-H2

Rate (per 100,000 customers)

142.0 ↓

Ombudsman Uphold Rate

26%

of disputes found in customer's favour

Sector Average

181.9

per 100,000 customers

Complaints by Product

Product ↕ Complaints ↕ Share
Electricity supply 1,700 44.7%
Gas supply 1,300 34.2%
Billing 550 14.5%
Customer service 250 6.6%

Complaint Rate Trend

2023-H12023-H22024-H12024-H2

How does Bulb compare?

Bulb
142
Utility Warehouse
135
E.ON
162
So Energy
115
EDF
178

Complaint rate per 100,000 customers

About This Data

Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology