Starling Bank Complaints

Starling Bank receives more complaints than most banks.

4/5 — Poor

Total Complaints

42,782

In 2024-10-01 to 2025-03-31

Rate (per 1,000 accounts)

4.5

Sector Average

7.4

per 1,000 accounts

Complaints by Product

Product Complaints Share
Banking and credit cards 42,782 100.0%

How does Starling Bank compare?

Starling Bank
4.52
4.33

Complaint rate per 1,000 accounts

About This Data

Data sourced from official UK regulators for the period 2024-10-01 to 2025-03-31. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology