St. James's Place Complaints
St. James's Place is among the worst-performing banks for complaints.
Total Complaints
18,611
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
12.8 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Decumulation & pensions | 10,405 | 55.9% |
| Investments | 7,788 | 41.8% |
| Insurance & pure protection | 371 | 2.0% |
| Home finance | 44 | 0.2% |
| Banking and credit cards | 3 | 0.0% |
How does St. James's Place compare?
St. James's Place
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology