Charter Court Financial Services Complaints
Charter Court Financial Services is among the worst-performing banks for complaints.
What customers experience
Charter Court Financial Services received 3,787 complaints in the 2025-01-01 to 2025-06-30 reporting period -- that is roughly 11.3 complaints per 1,000 accounts, which is above the sector average of 7.4. If you have had a bad experience with Charter Court Financial Services, you are not alone.
Total Complaints
3,787
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
11.3 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Home finance | 2,305 | 60.9% |
| Banking and credit cards | 1,482 | 39.1% |
How does Charter Court Financial Services compare?
Complaint rate per 1,000 accounts
Bottom Line
Charter Court Financial Services is among the most complained-about banks in the UK. If you have been frustrated with their service, the data confirms your experience is widely shared. We would encourage you to make a formal complaint and escalate to the ombudsman if needed. If you are considering switching to Charter Court Financial Services, this record is worth factoring into your decision.
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology