Quilter Complaints
Quilter is among the worst-performing banks for complaints.
Total Complaints
3,285
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
20.0 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Decumulation & pensions | 2,401 | 73.1% |
| Investments | 868 | 26.4% |
| Insurance & pure protection | 12 | 0.4% |
| Home finance | 4 | 0.1% |
How does Quilter compare?
Quilter
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology