Newcastle Building Society Complaints
Newcastle Building Society receives more complaints than most banks.
Total Complaints
1,389
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
2.4 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 977 | 70.3% |
| Home finance | 401 | 28.9% |
| Investments | 8 | 0.6% |
| Insurance & pure protection | 3 | 0.2% |
How does Newcastle Building Society compare?
Newcastle Building Society
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology