Nationwide Complaints
Nationwide receives more complaints than most banks.
Total Complaints
132,175
In 2024-10-05 to 2025-03-31
Rate (per 1,000 accounts)
2.0 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 121,361 | 91.8% |
| Home finance | 9,033 | 6.8% |
| Insurance & pure protection | 334 | 0.3% |
| Investments | 99 | 0.1% |
| Decumulation & pensions | 6 | 0.0% |
How does Nationwide compare?
Nationwide
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2024-10-05 to 2025-03-31. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology