Metro Bank Complaints
Metro Bank is among the worst-performing banks for complaints.
Total Complaints
20,877
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
13.7 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 19,262 | 92.3% |
| Home finance | 419 | 2.0% |
How does Metro Bank compare?
Metro Bank
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology