Kensington Mortgages Complaints

Kensington Mortgages is among the worst-performing banks for complaints.

5/5 — Terrible

Total Complaints

1,813

In 2025-01-01 to 2025-06-30

Rate (per 1,000 accounts)

14.6

Sector Average

7.4

per 1,000 accounts

Complaints by Product

Product Complaints Share
Home finance 1,813 100.0%

How does Kensington Mortgages compare?

Kensington Mortgages
14.57
15.26
13.65
16.32

Complaint rate per 1,000 accounts

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology