Co-operative Bank Complaints
Co-operative Bank receives more complaints than most banks.
Total Complaints
21,398
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
3.9 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 18,278 | 85.4% |
| Home finance | 3,116 | 14.6% |
| Insurance & pure protection | 3 | 0.0% |
| Decumulation & pensions | 1 | 0.0% |
How does Co-operative Bank compare?
Co-operative Bank
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology