Bank of Scotland Complaints
Bank of Scotland receives more complaints than most banks.
Total Complaints
157,906
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
2.4 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 129,517 | 82.0% |
| Home finance | 24,387 | 15.4% |
| Insurance & pure protection | 416 | 0.3% |
| Investments | 82 | 0.1% |
| Decumulation & pensions | 10 | 0.0% |
How does Bank of Scotland compare?
Bank of Scotland
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology