Zurich Complaints
Zurich is among the worst-performing insurers for complaints.
Total Complaints
12,968
In 2025-01-01 to 2025-06-30
Rate (per 1,000 policies)
256.9 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 10,252 | 79.1% |
| Decumulation & pensions | 1,957 | 15.1% |
| Investments | 759 | 5.9% |
How does Zurich compare?
Zurich
Complaint rate per 1,000 policies
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology