Royal London Complaints
Royal London performs better than most insurers for complaints.
Total Complaints
16,309
In 2025-01-01 to 2025-06-30
Rate (per 1,000 policies)
1.4 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Decumulation & pensions | 11,742 | 72.0% |
| Insurance & pure protection | 4,184 | 25.7% |
| Investments | 383 | 2.3% |
How does Royal London compare?
Royal London
Complaint rate per 1,000 policies
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology