Prudential Complaints
Prudential has an average complaint rate for the insurers sector.
Total Complaints
18,329
In 2025-01-01 to 2025-06-30
Rate (per 1,000 policies)
2.9 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Decumulation & pensions | 11,890 | 64.9% |
| Investments | 4,988 | 27.2% |
| Insurance & pure protection | 1,379 | 7.5% |
| Home finance | 72 | 0.4% |
How does Prudential compare?
Prudential
Complaint rate per 1,000 policies
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology