Insurance Factory Complaints
Insurance Factory is among the worst-performing insurers for complaints.
Total Complaints
5,979
In 2025-01-01 to 2025-06-30
Rate (per 1,000 policies)
7.6 →
Sector Average
436.9
per 1,000 policies
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Insurance & pure protection | 5,919 | 99.0% |
How does Insurance Factory compare?
Insurance Factory
Complaint rate per 1,000 policies
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 policies. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology