Utility Warehouse Complaints
Utility Warehouse performs better than most energy suppliers for complaints.
Total Complaints
6,500
In 2024-H2
Rate (per 100,000 customers)
135.0 ↓
Ombudsman Uphold Rate
24%
of disputes found in customer's favour
Sector Average
181.9
per 100,000 customers
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Electricity supply | 2,800 | 43.1% |
| Gas supply | 2,200 | 33.8% |
| Billing | 1,000 | 15.4% |
| Customer service | 500 | 7.7% |
Complaint Rate Trend
About This Data
Data sourced from official UK regulators for the period 2024-H2. Complaint rates are calculated per 100,000 customers. Ombudsman uphold rate from the Energy Ombudsman. Full methodology