Virgin Money Complaints
Virgin Money receives more complaints than most banks.
Total Complaints
128,174
In 2024-10-01 to 2025-03-31
Rate (per 1,000 accounts)
3.7 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 63,269 | 49.4% |
| Home finance | 4,086 | 3.2% |
| Investments | 1,175 | 0.9% |
| Decumulation & pensions | 842 | 0.7% |
| Insurance & pure protection | 18 | 0.0% |
How does Virgin Money compare?
Virgin Money
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2024-10-01 to 2025-03-31. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology