Vanguard Complaints
Vanguard receives more complaints than most banks.
Total Complaints
4,968
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
2.8 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Investments | 3,545 | 71.4% |
| Decumulation & pensions | 1,423 | 28.6% |
How does Vanguard compare?
Vanguard
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology