USAY Group Complaints

USAY Group is among the worst-performing banks for complaints.

5/5 — Terrible

Total Complaints

1,403

In 2025-01-01 to 2025-06-30

Rate (per 1,000 accounts)

22.8 →

Sector Average

7.4

per 1,000 accounts

Complaints by Product

Product ↕	Complaints ↕	Share
Insurance & pure protection	1,403	100.0%

How does USAY Group compare?

USAY Group

22.84

US Bank

20.32

Nutmeg

25.37

Quilter

20.01

Topaz Finance

19.83

Complaint rate per 1,000 accounts

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology