TSB Complaints
TSB receives more complaints than most banks.
Total Complaints
61,485
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
3.3 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 57,190 | 93.0% |
| Home finance | 3,225 | 5.2% |
| Insurance & pure protection | 48 | 0.1% |
How does TSB compare?
TSB
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology