Scottish Friendly Complaints

Scottish Friendly receives more complaints than most banks.

4/5 — Poor

Total Complaints

3,290

In 2025-01-01 to 2025-06-30

Rate (per 1,000 accounts)

3.5 →

Sector Average

7.4

per 1,000 accounts

Complaints by Product

Product ↕	Complaints ↕	Share
Investments	1,625	49.4%
Decumulation & pensions	851	25.9%
Insurance & pure protection	814	24.7%

How does Scottish Friendly compare?

Scottish Friendly

3.47

MBNA

3.47

Skipton Building Society

3.32

TSB

3.26

Lenvi

3.7

Complaint rate per 1,000 accounts

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology