Royal Bank of Scotland Complaints
Royal Bank of Scotland receives more complaints than most banks.
Total Complaints
44,785
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
3.2 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 36,578 | 81.7% |
| Investments | 4,159 | 9.3% |
| Home finance | 2,646 | 5.9% |
| Insurance & pure protection | 45 | 0.1% |
| Decumulation & pensions | 15 | 0.0% |
How does Royal Bank of Scotland compare?
Royal Bank of Scotland
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology