OneSavings Bank Complaints

OneSavings Bank is among the worst-performing banks for complaints.

5/5 — Terrible

Total Complaints

5,613

In 2025-01-01 to 2025-06-30

Rate (per 1,000 accounts)

7.8 →

Sector Average

7.4

per 1,000 accounts

Complaints by Product

Product ↕	Complaints ↕	Share
Banking and credit cards	3,714	66.2%
Home finance	1,899	33.8%

How does OneSavings Bank compare?

OneSavings Bank

7.78

abrdn

8.34

Shawbrook Bank

8.63

ACM ULR

9.15

Connells

9.8

Complaint rate per 1,000 accounts

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology