NatWest Complaints
NatWest receives more complaints than most banks.
Total Complaints
191,673
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
3.0 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 171,157 | 89.3% |
| Home finance | 13,311 | 6.9% |
| Investments | 491 | 0.3% |
| Insurance & pure protection | 164 | 0.1% |
| Decumulation & pensions | 82 | 0.0% |
How does NatWest compare?
NatWest
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology