Leeds Building Society Complaints

Leeds Building Society receives more complaints than most banks.

4/5 — Poor

Total Complaints

6,911

In 2025-01-01 to 2025-06-30

Rate (per 1,000 accounts)

3.2

Sector Average

7.4

per 1,000 accounts

Complaints by Product

Product Complaints Share
Banking and credit cards 4,727 68.4%
Home finance 2,174 31.5%
Insurance & pure protection 10 0.1%

How does Leeds Building Society compare?

Leeds Building Society
3.21
TSB
3.26
3.01

Complaint rate per 1,000 accounts

About This Data

Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology