Barclays Complaints
Barclays is among the worst-performing banks for complaints.
Total Complaints
333,443
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
15.3 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 313,260 | 93.9% |
| Home finance | 13,136 | 3.9% |
| Investments | 2,874 | 0.9% |
| Insurance & pure protection | 346 | 0.1% |
| Decumulation & pensions | 114 | 0.0% |
How does Barclays compare?
Barclays
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology