American Express Complaints
American Express receives more complaints than most banks.
Total Complaints
25,905
In 2025-01-01 to 2025-06-30
Rate (per 1,000 accounts)
4.0 →
Sector Average
7.4
per 1,000 accounts
Complaints by Product
| Product ↕ | Complaints ↕ | Share |
|---|---|---|
| Banking and credit cards | 25,560 | 98.7% |
| Insurance & pure protection | 345 | 1.3% |
How does American Express compare?
American Express
Complaint rate per 1,000 accounts
About This Data
Data sourced from official UK regulators for the period 2025-01-01 to 2025-06-30. Complaint rates are calculated per 1,000 accounts. Ombudsman uphold rate from the Financial Ombudsman Service. Full methodology